Refund policy
Returns & Exchanges
We want you to love your purchase. If your item isn't quite right, we're happy to offer a store credit in accordance with our returns policy below.
Please note our online and in-store returns policies differ.
To lodge an online return, please complete the returns form included with your delivery. If you need any assistance with the form, please contact us at luluanddawadmin@gmail.com
CONDITIONS OF RETURN
- Items must be returned in original condition with tags attached.
- Items must be unworn, unwashed and free from makeup, perfume and deodorant marks.
- Returns must be lodged within 14 days of delivery for online orders.
- In-store purchases must be returned within 7 days of purchase.
- Original shipping costs are non-refundable.
- Lulu & Daw reserves the right to refuse returns that do not meet these conditions.
ONLINE RETURNS
Full-price items purchased online may be returned within 14 days of delivery for a store credit. Items to be sent back in same condition they were received.
Once your return is received and approved, a store credit will be issued via email.
IN-STORE RETURNS
Full-price items purchased in store may be returned within 7 days of purchase for a store credit.
Proof of purchase is required.
SALE ITEMS
All sale items are considered final sale and cannot be returned for a refund, exchange or store credit unless deemed faulty under Australian Consumer Law.
EXCLUSIONS
For hygiene reasons we cannot accept returns on:
- Earrings
- Swimwear without hygiene seals intact
- Gift cards
FAULTY ITEMS
If you believe your item is faulty, please contact us within 14 days of receiving your order at hello@luluanddaw.com.auwith photos and a description of the fault.
Faulty items will be assessed in accordance with Australian Consumer Law.
NEED HELP?
Our team is happy to assist.
📧 store@luluanddaw.com.au
📞 0477 691 820