Refund policy
Returns & Exchanges
We want you to love your purchase. If your item isn't quite right, we're happy to offer a store credit in accordance with our returns policy below.
Please note our online and in-store returns policies differ.
To lodge an online return, please visit our Returns Portal.
CONDITIONS OF RETURN
- Items must be returned in original condition with tags attached.
- Items must be unworn, unwashed and free from makeup, perfume and deodorant marks.
- Returns must be lodged within 14 days of delivery for online orders.
- In-store purchases must be returned within 7 days of purchase.
- Original shipping costs are non-refundable.
- Lulu & Daw reserves the right to refuse returns that do not meet these conditions.
ONLINE RETURNS
Full-price items purchased online may be returned within 14 days of delivery for a store credit. Items to be sent back in same condition they were received.
Once your return is received and approved, a store credit will be issued via email.
IN-STORE RETURNS
Full-price items purchased in store may be returned within 7 days of purchase for a store credit.
Proof of purchase is required.
SALE ITEMS
All sale items are considered final sale and cannot be returned for a refund, exchange or store credit unless deemed faulty under Australian Consumer Law.
EXCLUSIONS
For hygiene reasons we cannot accept returns on:
- Earrings
- Swimwear without hygiene seals intact
- Gift cards
FAULTY ITEMS
If you believe your item is faulty, please contact us within 14 days of receiving your order at hello@luluanddaw.com.auwith photos and a description of the fault.
Faulty items will be assessed in accordance with Australian Consumer Law.
NEED HELP?
Our team is happy to assist.
📧 store@luluanddaw.com.au
📞 0477 691 820