Returns & Exchanges

Returns & Exchanges

We want you to love your purchase. If your item isn't quite right, we're happy to offer a store credit in accordance with our returns policy below.

Please note our online and in-store returns policies differ.

To lodge an online return, please complete the returns form included with your delivery. If you need any assistance with the form, please contact us at luluanddawadmin@gmail.com

CONDITIONS OF RETURN

  • Items must be returned in original condition with tags attached.
  • Items must be unworn, unwashed and free from makeup, perfume and deodorant marks.
  • Returns must be lodged within 14 days of delivery for online orders.
  • In-store purchases must be returned within 7 days of purchase.
  • Original shipping costs are non-refundable.
  • Lulu & Daw reserves the right to refuse returns that do not meet these conditions.

ONLINE RETURNS

Full-price items purchased online may be returned within 14 days of delivery for a store credit.

Once your return is received and approved, a store credit will be issued via email.

IN-STORE RETURNS

Full-price items purchased in store may be returned within 7 days of purchase for a store credit.

Proof of purchase is required.

SALE ITEMS

All sale items are considered final sale and cannot be returned for a refund, exchange or store credit unless deemed faulty under Australian Consumer Law.

EXCLUSIONS

For hygiene reasons we cannot accept returns on:

  • Earrings
  • Swimwear without hygiene seals intact
  • Gift cards

REFUNDS

We do not offer refunds for change of mind. Refunds are only issued where an item is deemed faulty or damaged in accordance with Australian Consumer Law.

If you believe your item is faulty or was damaged upon arrival, please contact us within 14 days of receiving your order with photos and a description of the fault. We will assess your claim and, if approved, process a refund to your original payment method.

FAULTY ITEMS

If you believe your item is faulty, please contact us within 14 days of receiving your order at luluanddawadmin@gmail.com with photos and a description of the fault.

Faulty items will be assessed in accordance with Australian Consumer Law.

NEED HELP?

Our team is happy to assist.

📧 store@luluanddaw.com.au
📞 0477 691 820