Exchanges

Exchanges

We want you to love your Lulu & Daw purchase. If your item isn’t quite right, we’re happy to offer an exchange subject to the conditions below.

In-Store Exchanges

Items purchased in store may be exchanged within 7 days of purchase.

To be eligible for an exchange, items must:

  • Be unworn, unused and unwashed

  • Be in original condition

  • Have all original tags attached

  • Be free from marks, makeup, fake tan, perfume, deodorant, pet hair or other signs of wear

  • Be accompanied by proof of purchase

Exchanges are subject to stock availability.

Online Exchanges

Online purchases may be exchanged provided the item is sent back to us within 14 days of receiving your order.

Items must meet the same exchange conditions listed above and be returned in their original condition with all tags attached.

Once your return has been received and inspected, we can arrange for your requested replacement item to be sent out, subject to availability.

Customers are responsible for the cost of returning an item for a change-of-mind exchange and any applicable postage costs associated with sending the replacement item, unless otherwise agreed by Lulu & Daw.

We recommend using a tracked postal service when returning an item, as Lulu & Daw cannot be responsible for parcels lost in transit.

Items That Cannot Be Exchanged for Change of Mind

For hygiene and/or change-of-mind purposes, we do not accept exchanges on:

  • Earrings

  • Swimwear where the hygiene seal has been removed or compromised

  • Items that have been worn, washed or altered

  • Items without their original tags attached

  • Items showing signs of makeup, fake tan, deodorant, perfume, damage or wear

Any additional exclusions clearly stated on a product listing at the time of purchase will also apply.

Sale Items

Sale items may be excluded from our change-of-mind exchange policy where this is clearly stated at the time of purchase.

This does not affect your rights under Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee.

Faulty or Incorrect Items

Our change-of-mind exchange timeframes do not limit your rights under the Australian Consumer Law.

If an item is faulty, unsafe, significantly different from its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Consumer guarantee rights are not limited to our 7-day or 14-day change-of-mind periods and may continue for a reasonable period depending on the item.

Please contact us as soon as possible if you believe you have received a faulty or incorrect item so we can assist you.